Olivia Lambourne is solving policy mysteries one detail at a time.

Bellrock Broking’s new Claims Manager is an expert in digging into the design and structure of complex policies to find the best solution for her clients.

A 12-year industry veteran, Olivia started her career with Insurance Australia Group (IAG), where she discovered the finer details held the key to extracting the greatest value for clients.

Poring over policy interpretation and identifying proper wording and circumstance, Olivia quickly established herself as a client-first champion.

Following five successful years with one of Australia’s largest general insurers, Olivia moved more niche into the world strata insurance which is where she found her passion in dealing with broker clients, eventually leading her way to Bellrock.

Now Olivia is in the perfect role, employing her skills, knowledge, and industry relationships to provide a tangible difference to her clients.

Possessing vast experience and knowledge of most claim types, and a specialist across the property portfolio, from industry special risk to commercial, domestic, and strata, Olivia adds another dimension of expertise to Bellrock.

And working within a culture which reflects her own values of customer care and satisfaction, Olivia can excel at what she does best – discovering the solutions in the detail.